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Services

Our technical support department has the necessary human and technical resources to assure that your labeling or coding system is always working at maximum efficiency. Our technicians are specially trained and are available to give you an immediate assistance. We offer hardware and software technical support and we can also provide training sessions. For additional information and hourly price indications for our technical services, do not hesitate to contact us.

Hardware

Hardware

Please contact us, as soon as you detect or start experiencing some kind of malfunction in your system. We have our own repairing workshops and we pledge to make the repairs on the shortest time possible. We can perform the following hardware-related services:

  • Hotline
  • Repairs done in our facilities or at the customer's facilities
  • Repairs of any systems from Weber® and printers from Zebra®, Datamax®, Sato®, Avery®, Labelex®, Leptons®, Label-Aire® and Printronix®
  • Hardware technical assistance contracts and hardware maintenance contracts tailored to your needs that allow huge cost and downtime reductions
  • Possibility of receiving Technical Assistance in less than 24 hours (contract needed)
  • Installation and start-up of systems
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Software

Software

Do you need urgent answers? Our specialists are ready to explain you all you need to know about the labeling software. Do not hesitate on contacting us. We can perform the following software-related services:

  • Hotline
  • Installations, trainings and systems start-ups
  • Updates and upgrades
  • Personal training on using the software in our facilities or at the customer's facilities
  • Software technical assistance contracts and software maintenance contracts to meet your demands
  • Complete labeling solutions including printer + software + installation + training
  • Immediate solution of minor problems by telephone, fax or e-mail
  • Creation of label formats, database creation, image and logos enhancements among other services
  • Creation of specific applications to meet your requests
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Training

Training

Typically, large companies have their own Maintenance Departments. For these cases, we can provide usage training, technical advanced training and preventive training to the technicians of those departments. Furthermore, concerning the software, we can also offer specialized training to the IT Departments personnel.

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