Services
If you are in need of technical support, you have come to the right place. To begin with, try to check the manual of your system to see if it contains information that could help with your problem. You should also check our FAQ page. If it does not help, you can request our hardware and software support services and/or even technical training services.
Technical Support for Hardware
Please, contact us as soon as you
notice any malfunction or anomaly in your equipment. We have our own
Repair Workshop and we commit to execute the repairs in the shortest
possible time. We have the following services related to hardware
and repairs:
Free Hotline with Immediate Response
Immediate response via telephone, fax or email to help with small
adjustments and troubleshooting of common configuration
problems.
Contact us right now!
Repairs
We can make repairs in the workshop at our own facilities or directly in the field at the customer's factory. We can repair all systems from Weber®, Mark-o-Print, and label printers of the brands Zebra®, Datamax®, Sato®, Avery®, Novexx®, Labelex®, Leptons®, Label-Aire® and Printronix®.
Spare Parts
We only install original parts in your machines and printers.
If you want to order a part, please inform us of the serial number
and, in case it was not sold by us, also the brand and model of your
machine. You can decide if you want us to do the assembly or if you
will do it yourself (please note that you can void the warranty of
your system and the part itself). We recommend that, for systems
that are critical to your activity, you keep a backup system (that
can be working at the same time) or, as an alternative, that you
keep regular wearable parts, such as printheads, rubber rolls and
bearings in stock. This is because we sell a lot of different
systems and it is not possible for us to always keep parts in our
warehouse for each and every one of the models. Generally, we can
get the part you need in one or two days, but sometimes it can take
longer if our suppliers do not have the part in stock.
Always Ready for You
We are always by your side, starting with the installation and initial start-up of the systems and each and every time you need routine maintenance or repairs. We can make special contracts for technical support and hardware maintenance tailored to your needs, and it is possible to reduce your costs and downtimes with regular preventive maintenance. In case of malfunctions, we try to respond always in the shortest time possible but, to guarantee technical assistance in less than 24 hours, a technical contract is necessary.
Software Support
Do you urgently need answers? Our specialists are ready to help you with your software problems and questions that need immediate response. Do not hesitate to contact us. We have the following services related to software:
Free Hotline with Immediate Response
Immediate response via telephone, fax or email to help with small
problems and troubleshooting of common configuration issues.
Contact us right now!
Always with You
We are always by your side, starting with the installation, setup,
initial first run and operator training and then when there are
updates or each time you need an upgrade or future operator
trainings at your factory or in the multimedia room at our
facilities. We can elaborate special technical support contracts for
software assistance tailored to your needs.
Turn-key Solutions
We can present complete "turn-key" solutions containing
the printers, the software, the installation and the operators
training. We can go even further and design and make your label
layouts, create databases, convert and treat your logos, among other
tasks. If necessary, we can also
develop specific software
to meet your requirements.
Installation and Training Services
We have installation and training services not only for machines and hardware systems but also for software.
Start with Your Right Foot
When you purchase our print and apply or inkjet systems, we provide
installation, configuration and initial start-up services.
Furthermore, operator training may be included. For desktop
printers, in order to lower your acquisition costs, these services
are optional, since these systems are pretty easy to setup.
Trainings Anywhere, Anytime
Operator training may be included when you acquire our systems, but
you can also schedule new trainings at any time. Trainings take
place at the installation site of the system in question or, if
possible, in our facilities (only for software, thermal-transfer
printers or other theoretical trainings). We teach not only
operators but can also train maintenance technicians. Typically,
large companies have their own Maintenance Departments. For these
cases, we can provide usage training, technical advanced training
and preventive training to the technicians of those departments.
Furthermore, concerning the software, we can also offer specialized
training to the IT Department personnel.